At Olio Nuovo, producing exceptional Extra Virgin Olive Oil is at the heart of everything we do. From harvest through to processing, we follow strict food safety and quality standards to ensure every bottle reflects the integrity of our grove.
All of our olive oils are regularly tested to ensure they meet Australian standards for Extra Virgin Olive Oil. Should you believe that any product you have received does not meet these standards, please contact us within 7 days of purchase to arrange a return.
Products may be returned via post or courier, and upon assessment, we will gladly offer either a replacement or a full refund.
Unless the product is deemed faulty, the cost of return postage or courier will be the responsibility of the customer.
How to start a return
To arrange a return, simply email us at kynetonoliveoil@gmail.com with your order number and a brief description of the issue. We'll respond promptly with return instructions and, where applicable, a reply-paid label or courier pickup details.
Damaged or faulty on arrival
If your olive oil arrives damaged, leaking, or otherwise not as expected, please photograph the packaging and product and send these along with your order number as soon as possible. We treat these cases as a priority and will arrange a replacement or refund without requiring the item to be returned first, in most cases.
Refund processing times
Once a return is received and assessed, refunds are processed back to your original payment method within 5–7 business days. You'll receive a confirmation email once your refund has been issued.
Non-returnable items
Due to the perishable nature of fresh extra virgin olive oil, we're unable to accept returns for change of mind once a bottle has been opened. This policy exists to protect the quality and safety of every order we send out.
